Intake Specialist

New York Health Care

JOB TITLE: Intake Specialist

GENERAL JOB DESCRIPTION

New York Health Care Inc., now in our 40th year of business is seeking a full time bilingual English/Spanish Intake Specialist for immediate hire in our corporate office located in Valley Stream, NY. This is a full time in-office position with opportunity for growth.

MAJOR DUTIES AND RESPONSIBILITIES:

• Process patient referrals demographics, required basic clinical information and financial reimbursement information.

• Contact patients and educate them on the Managed Long Term Care Program

• Entry of referral on an internal database with appropriate color coded references and comments as applicable.

• Verify eligibility and benefits of all Medicare, Medicaid, Commercial and Managed Care Insurances utilizing websites available and direct phone calls to Insurance companies.

• Contacts service representatives at Managed Care Insurance companies to verify eligibility and benefits for home care coverage and obtain initial evaluation authorizations for patients referred for home care services.

• Data entry of required insurance information in the Agency’s computer system to ensure accurate and timely reimbursement.

• Daily data entry of documents and maintenance of patient clinical information

  QUALIFICATIONS FOR THE JOB

• Bilingual in English/Spanish

• Experience with Health Insurance preferred

• Prior customer service / heavy phone experience

• Knowledge of general office procedures & equipment

• Excellent customer service & follow-up skills

• Strong organizational skills with attention to detail

• Proficient in Microsoft office and software navigation.

  Other:

• Experience using HHA Exchange software preferred

• Previous home care intake experience preferred

• Knowledge of referral sources

  COMPENSATION:

• Competitive pay with incentives/bonuses

• PTO including holiday, vacation, sick and personal time off

• Subsidized Medical and Dental Insurance

• 401k